FAQ


FREQUENTLY ASKED QUESTIONS

  • Can you wind my yarn into a ball?
    • Yes, we can! Just let us know in the additional info box during checkout. Please note that wound yarn can not be returned for a refund or store credit.
  • What is your return policy?
    • Please read all about our return policy here.
  • Are colors accurate in your photos?
    • We do our very best to make the color in our photos as close to real life as possible. Even so, we can't guarantee that what you see on your monitor is accurate, since each monitor shows color differently. If you have any questions about color, please feel free to email customer service at theteam@craftyarnco.com for clarification.
    • Can I pick up my order at the Rome, GA store?
      • Absolutely! Simply select "Store Pickup" as your shipping method at checkout. 

With any other questions, feel free to email us at anytime! 

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